General terms and conditions of use of Soleil-de-Crète® services


The company seCRETEilsand Conseils, a business entity of 5W EURL (hereafter the company) is a SARL with a capital of 7,623 euros, whose registered office is located in Paris (75) at 04 rue des Fossés Saint Jacques 75005 PARIS and registered with the RCS of Paris under the number 424 009 488 00026. The company has developed a consulting platform called Soleil-de-Crète® accessible on the site www.Soleil-de-Crète®.eu. This advice platform allows a private individual to discover and organize a trip to Greece on the island of Crete with an expert consultant of Soleil-de-Crète® Consulting. It also allows a tourism professional to build a trip to this destination for its clientele. These general terms and conditions of use (hereafter CGU) apply to all users of this service. The use of the Soleil-de-Crète® consulting platform implies full and complete acceptance by the user of the CGU. Users agree that their relationship will be governed exclusively by these GTC. The applicable T&Cs are those in force at the date of registration of the user on the site of Soleil-de-Crète®. The company reserves the right to modify at any time the GCU provided that the users are informed beforehand by electronic means and that they do not oppose it under a period of TEN DAYS (10) from the sending of the email. In case of refusal, exclusively by e-mail addressed to the company, by the user to adhere to the new GCU, its registration will be automatically terminated from the day on which it expressed its refusal. The language used for both the TOU and the conclusion of the contract is French. These Terms of Use shall be made available to users of the Soleil-de-Crète® service in accordance with the provisions of article 1369-4 of the Civil Code.


Client: a natural or legal person who wishes to organize a trip to Crete (Greece) for himself, his family, friends, company, employees or clients. Announcement: presentation, on the Soleil-de-Crète® consulting platform, of trips in Crete for a duration and a tariff determined by Soleil-de-Crète®. CGU: general terms and conditions of use of the consulting platform, in other words this document. Fee: remuneration received by Soleil-de-Crète® for advice given to the client in the preparation and implementation of his / her trip. These fees are paid once confirmed reservations and up to 10% of the final tariff of the flight trip included. Provider: a natural or legal person who offers a service to the customer and who accepts, via Soleil-de-Crète® to make discover his offer. Opening fees: fees paid by the customer following a first free contact and enabling the consulting service of Soleil-de-Crète®. These fees paid to Soleil-de-Crète® are set at 100 euros TTC and are non-refundable. Reservation: costs incurred by the client or by Soleil-de-Crète® from the provider ranging from 30% to 100% of the travel price depending on the provider. These fees (non-flight) are fully refundable in case of cancellation 60 before departure, 50% between 60 and 30 days before departure and non-refundable less than 30 days before departure. The flights are reserved directly by the customer with his credit card to benefit from the individual insurance repatriation and cancellation of travel if he has subscribed one. Price of the stay or Price: means the total amount paid in the final by the flight customer included for his stay, excluding opening fees and from which the fees of 10% due to Soleil-de-Crète® are calculated.


The purpose of the CGU is to set the conditions for use of the consulting platform of Soleil-de-Crète®, to govern all the contractual relations which will be established, through this service, on the one hand, between users and The company and, on the other hand, between users. The UGCs establish the obligations and responsibilities of users and society.


2.1 Warnings Registration is only reserved for natural persons and legal entities having the capacity to perform legal acts within the meaning of article 1124 of the Civil Code. The registration of a minor natural person or of a legal person is done through his legal representative. The said legal representative must be named at the time of registration. Where the discoverer is a minor natural person, his registration through his legal representative is equivalent to parental authorization for immersion.

2.2 Registration Procedure Registration of the users on the consulting platform is made via the website www.Soleil-de-Crète®.eu. Upon registration, the user must complete all the mandatory fields listed in the registration form and must accept these GCUs. Registration for the Advice Platform is free.

2.3 Obligations of the user The user undertakes to provide accurate and up-to-date information about his / her identity or announcement and to update them immediately in the event of a change. The user agrees with the company to hold all the intellectual property rights or to have the authorization of the owners of rights on the contents (data, images, videos, etc.) that it transmits to the platform advice And guarantees the consequences of the transmission and dissemination of these contents on the consulting platform. The user is prohibited from posting on line any content contrary to the legislation in force, public order and good morals. It prohibits in particular the putting on line of contents constituting apology of crimes against humanity, incitement to racial hatred, child pornography or even contrary to the rights and interests of third parties. The user is solely responsible for the information provided. The company makes a very limited control of the data provided during registration. In these circumstances, the company could not be held liable in any way for any damage or prejudice resulting from the entry of incorrect or incomplete information by the user. Each user must therefore ascertain the identity of the other Contracting Party and the veracity of the information provided. The liability of the Company can not be incurred in case of identity theft. In these circumstances, any person suspecting the usurpation of his identity must immediately inform the company, in writing, at the following address: Soleil-de-Crète® Conseils – 5W EURL 04, rue des Fossés Saint-Jacques – 75005 PARIS. Users must not block, transcribe or modify the contents generated by the Company, nor interfere with the Company’s offer in any other way. The Company is authorized to implement the necessary emergency measures to ensure the integrity of the consulting platform systems.


3.1 Creating an Ad Soleil-de-Crète puts up advertisements presenting offers of services and undertakes to update them or delete, as the case may be, obsolete advertisements.

3.2 Setting the price of fees Soleil-de-Crète is free to fix the price of the advice given to its client. However, by default, the client is fully informed that a fee will be charged at the rate of 10% on the final tariff of his flight stay included, in addition to the opening fees. 3.3 Posting an ad The ad is broadcast after validation by Soleil-de-Crète®, as long as it complies with the GTC. The moderator reserves the right to remove any disputed ad that does not respect the GCU. The posting of an advertisement implies the respect by the professional of the obligations defined in the present CGU.


The announcements presented on the consulting platform constitute simple proposals formulated by Soleil-de-Crète®. A reservation request for a stay by a client does not entail immediate training of the stay. The conclusion of the stay is subject to the final acceptance of the service provider. Thus, after the customer has chosen a stay and his travel dates, Soleil-de-Crète® checks the availability of the service provider. The claimant must then accept the request for stay so that the stay is considered as concluded. This stay is then concluded between the provider and the customer. The provider and the customer will specify between them and without intervention of Soleil-de-Crète®, the modalities of organization and payment of the stay. In the event of a negative response from the provider or the absence of a response, the client will receive a message stating that the chosen stay cannot be made and will not be liable for additional commissioning costs to the initial filing fee .


5.1 Pricing The provision of advice by Soleil-de-Crète® is a paid service, the price of which is freely determined by Soleil-de-Crète® under the conditions of article 3.2. Of these GCUs. The price of the stay displayed on the consulting platform is an average advisory price in force on the day of the reservation request formulated by the customer. It does not engage definitively Soleil-de-Crète®. It is expressed in euros inclusive of all taxes and does not include the costs of records or fees of 10% (ten percent) of the total flight price included rounded to the next whole.

5.2 Conditions of Settlement Payment of the opening fee is made by bank check or bank transfer to the account of Soleil-de-Crète® in order to benefit from the services of Soleil-de-Crète® after a first free exchange. The payment of the 10% of the total final amount of the included flight stay is settled after confirming the reservations of the provider to Soleil-de-Crète® of the stay of the customer and immediately and within 48 hours after these and in accordance with the conditions set out in Article 4 Of these GCUs. Otherwise, Soleil-de-Crète® may contact the provider to cancel the reservation and cancel all reservations. The cancellation of the stay will not cancel the fees of Soleil-de-Crète® which will remain due by the customer. The client himself pays the provider according to the terms and conditions of the provider. In the case of ordering by professionals, Soleil-de-Crète® can manage reservations and payments via a partner agency. 5.3 Invoicing Soleil-de-Crète will send the customer an invoice detailing the price of the opening fees and the fees up to 10% of the final tariff of the flight stay included. Soleil-de-Crète is not responsible for invoicing the provider to the customer.


6.1 Cancellation by customer The customer wishing to cancel the stay must notify, by e-mail exclusively, Soleil-de-Crète® and the service provider as soon as possible. CANCELLATION LESS THAN 30 HOURS BEFORE THE STAY OF THE STAY If the cancellation is made less than 30 days before the scheduled departure date, no refund will be made to the customer. In this case, the full stay will be due by the customer to the provider without reimbursement of the fees and fees of Soleil-de-Crète® CANCELLATION BETWEEN 30 AND 60 DAYS. If the cancellation is made between 30 and 60 days before the scheduled date of departure, 50% of the stay will be due by the customer to the provider without reimbursement of the opening fees or advice fees realized by Soleil-de-Crète® CANCELLATION WITH MORE THAN 60 DAYS If the stay is canceled more than 60 days from the date of departure, the service provider will reimburse the customer for any booking made by the customer. However, the fees and advisor fees of Soleil-de-Crète® will be non-refundable.

6.2 Cancellation on the initiative of the service provider The provider wishing to cancel the stay must inform, by e-mail exclusively, Soleil-de-Crète® and the customer as soon as possible. Whatever the time of the cancellation, the client will be reimbursed in full the price of the stay as well as the consulting fees of Soleil-de-Crète®, except for the expenses of opening of file. Unless there are legitimate reasons for the claimant to justify, Soleil-de-Crète® will be able to invoice the claimant for the amount of its expected fees if no equivalent alternative solution was found. Soleil-de-Crète reserves the right to charge the provider, as a penalty, any other costs that Soleil-de-Crète® would have to incur due to this cancellation.


The realization of a stay within the framework of the consulting platform is strictly limited to a one-off and short-term exchange. The purpose of the Consulting Platform is to connect providers and customers. Soleil-de-Crète intervenes only as a consultant and intermediary between the service provider and the customer. The user acknowledges and agrees that Soleil-de-Crète® is not party to any agreements or contracts that may be entered into between the provider and the customer. Soleil-de-Crète is not a travel agency but a consultant specialized in Crete. The company has no control over the behavior of the provider and / or the customer and can under no circumstances be held responsible for any malfunctions that may occur during the stay. Soleil-de-Crète is not a party to the stay and as such cannot be held liable for non-compliance with the agreements concluded between the provider and the customer. Soleil-de-Crète does not offer a stay in its own name and accepts no offer directly. Under these circumstances, Soleil-de-Crète® exercises no control over the accuracy and integrity of the stays as well as the content provided by users. The liability of the company cannot therefore be sought for any direct or indirect damage resulting from the use of the consulting platform and / or the execution of a stay.


8.1 Obligations of Service Provider In addition to the commitments already made at the end of the present GTC, the service provider undertakes to: respect the description of the stay (content, terms, duration, etc.); Be active and available to the client throughout the stay; Inform and make the client aware of the applicable internal regulations and of all the health and safety rules to be respected, if these exist; Inform the client and make him / her aware of the rules of confidentiality to be respected if necessary; Ensure compliance with the ethical and / or specific rules related to his / her professional activity. In terms of insurance, the provider must: hold, with one or several notoriously creditworthy companies, a “civil liability” insurance policy in force at the time of completion of the stay and covering for The pecuniary consequences of the liability which he may incur on account of consequential or non-consequential physical, material and / or immaterial damage caused to others and in particular to the customer; Be the holder of an insurance policy covering one or more notoriously solvent companies covering the risks of fire, explosion and other risks covering the premises in which the stay takes place; Warrant to Soleil-de-Crète the subscription of such insurance; In the event of an accident occurring in the premises or due to the premises during the course of the stay, whatever the cause, the service provider shall take all personal responsibility and responsibility for Of Soleil-de-Crète®, as well as of all third parties, without Soleil-de-Crète® being disturbed or prosecuted on that account.

8.2 Customer Obligations In addition to the commitments already made at the end of the present GCU, the client undertakes to: take note of the internal regulations applicable to the places where the stay takes place and comply with them; Take note of the hygiene and safety rules specific to the place of stay and / or comply with the instructions of the service provider concerning these rules. In terms of insurance, the client must: hold, with one or more notoriously creditworthy companies, a “civil liability” insurance policy in force at the time of completion of the stay and covering for The pecuniary consequences of liability which he may incur on account of consequential or non-consequential physical, material and / or immaterial injuries caused to others; Justify with Soleil-de-Crète® the subscription of this insurance. Any minor wishing to stay must either be accompanied by a person of full age at the time of the stay or have obtained prior written authorization from his / her legal representative. This authorization must be delivered to Soleil-de-Crète® and to the service provider


Soleil-de-Crète informs the user that its data are registered and have been registered with the CNIL registered under n ° 660010, in accordance with the provisions of Law n ° 78-17 of January 6, 1978, Computers, files and freedoms. Consequently, the user has the right to access, modify and rectify or delete these collected data by simply contacting the company at the following address: Soleil-de-Crète® Conseils – EURL 5W 04, rue des Fossés Saint- Jacques – 75005 PARIS. The data transmitted by the user are not communicated to third parties and are not used for commercial prospection purposes. The data transmitted by the user are retained for the duration of use of the digital platform increased by one year. The data relating to bank cards are kept under the conditions of simplified standard n ° 48 adopted by the CNIL on June 7, 2005. Moreover, the professional expressly authorizes Soleil-de-Crète® to disseminate the contents associated with its announcement on the digital platform and the networks For the purpose of promoting the service. This authorization is granted for exploitation in the territory of the whole world and for the duration of use of the digital platform by the user. Finally, cookies are likely to be implanted in the computers of the users, in order to store information relating to its navigation on the digital platform. The shelf life of this information is 48 hours. The user maintains the ability to oppose the registration of cookies by setting his browser.


Access to the consulting platform is possible 365 days a year, 24 hours a day, 7 days a week. Nevertheless, the company reserves the right to interrupt access to the digital platform immediately and without prior notice, in particular in the following cases: – in order to carry out a technical intervention, improve its operation or for any maintenance operation of the Digital platform; – in case of receipt by the company of a notice notified by a competent administrative, judicial or arbitral authority in accordance with the legislation in force or by a third party, and in particular in accordance with Law n ° 2004-575 of 21 June 2004 for the Confidence in the digital economy. The company is only bound by an obligation to maintain the digital platform accessible. Access to the digital platform may also be interrupted in the event of network breakdown / breakdown, failure or overloading of the digital platform or in case of force majeure. Moreover, the company does not give any guarantee to the user about the durability of the digital platform which can be rendered inaccessible without notice, at the initiative of the company or a third party having authority. The user acknowledges and accepts formally that the liability of the company can not, directly or indirectly, be retained for any reason whatsoever for damages related to an interruption of the consulting platform beyond its control and / or motivated by any Wrongful behavior of the user.


All the elements presented on the consulting platform are the exclusive property of the company, the only one authorized to use these intellectual property rights. By using the digital platform, the user is therefore granted a license to use the content of the digital platform, non-exclusive and for his private use only. Thus, the right to reproduce, modify in whole or in part one or more elements presented on the digital platform is authorized for exclusive information purposes and for a strictly personal and private use. Any commercial use is strictly forbidden. It is specified that the pictures in the description of each advertisement are only descriptive and have no contractual character.


The fact that the Company does not avail itself of and / or tolerate a breach by the User of any of the obligations herein, whether temporarily or permanently, can not be interpreted as a waiver of the obligation in question. Consequently, the company may at any time require the user to comply with the obligation in question. ARTICLE 13 – ASSIGNMENT OF JURISDICTION In the event of a dispute as to the interpretation or execution of this document, it shall be brought before the competent courts, namely the Tribunal d’Instance de Paris, the Tribunal de Commerce de Paris or the Tribunal de Grande Instance de Paris ARTICLE 14 – NOTIFICATIONS The user expressly agrees to receive from the company notification emails relating to his registration or use of the consulting platform. ARTICLE 15 – APPLICABLE LAW These Terms and Conditions are governed by French law. ARTICLE 16 – RIGHT OF RETRACTION In accordance with the provisions of Article L.121-21 of the Consumer Code, the customer has a period of fourteen days (14) from the conclusion of the contract to exercise his right of withdrawal. The right of withdrawal is exercised by sending an e-mail to the company which will acknowledge receipt. The discoverer who exercises his right of withdrawal may then be reimbursed by the company within seven days (7) from the exercise of the right of withdrawal. In any event, the exercise of the right of withdrawal must be carried out before the beginning of the stay and in accordance with article 6 of these GCU. ARTICLE 17 – OBLIGATORY MEDIATION In accordance with the provisions of Article L.152-1 of the Consumer Code, as a consumer, the customer has the right to have recourse free of charge to a consumer mediator with a view to amicably resolving the dispute between him and The company Soleil-de-Crète®. To this end, the company guarantees the consumer the effective recourse to a system of mediation of consumption. In accordance with the provisions of Article L.152-1 of the Consumer Code, the dispute cannot be examined by the Consumer Ombudsman when: – the discoverer does not justify having first attempted to resolve his dispute directly With the company Soleil-de-Crète® by a written complaint; – the application is manifestly unfounded or abusive; – the dispute has been previously examined or is under consideration by another mediator or a court; – the discoverer has lodged his application with the mediator within a period of more than one year from his complaint in writing to Soleil-de-Crète®; – the dispute does not fall within its sphere of competence.